Shipping policy
Our orders are shipped using Sendle and Australia Post, where you can track your order online. Because we use this service, we are required to add a contact phone number to all deliveries. Please make sure you complete your order at the checkout with the best number to reach you on, and don't worry, you'll only get a call if the courier can't find you!
We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm.
AUSTRALIA AND NEW ZEALAND SHIPPING CHARGES
Standard shipping on all Australian and New Zealand orders over $200 is free*.
All Australian orders of $126 and under are charged a flat rate of AUD$8.50* and Australian orders of $127 to $199 are charged a flat rate of AUD$14.50*. We have an express option of AUD$25 on any order value*.
All New Zealand orders of $199.99 and under are charged a flat rate of AUD$20*. We have an express option available which is AUD$40 for orders under $150 and AUD$60 for orders over $150*.
*Excludes all Marko Helmets, Sale and Garage Sale purchases.
Marko Helmets incur a shipping fee of $150. This item ships from France.
Garage Sale shipping prices are based on order value:
AUSTRALIA
$0 - $50 order - Shipping cost $8.50
$51 - $99 order - Shipping cost $14.50
$100 and up order - Shipping cost $25.00
NEW ZEALAND
$0 - $50 order - Shipping cost $18.00
$51 - $99 order - Shipping cost $27.00
$100 and up order - Shipping cost $40.00
AUSTRALIAN SHIPPING TIME
*Due to Covid-19 there are current domestic shipping delays and the below shipping estimates should be taken as a guide only.*
All orders placed before 11am on weekdays will be processed and shipped within 24hrs provided your order is in stock (ie. excluding pre-orders).
Orders placed after 11am on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.
Once dispatched, depending on the shipping service you have chosen, the courier provides a 5-7 day delivery service(for standard post), however, please allow an additional 1-3 days for locations outside of metropolitan areas and up to 10 additional days for Western Australia.
Please note that delivery to a PO Box or parcel locker is not available for Sendle.
INTERNATIONAL POLICY
We ship globally with the exception of:
Cote d'Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone & Sudan.
INTERNATIONAL SHIPPING CHARGES
Our international shipping fees are as follows based on your order value*:
$0 - $149 - Shipping cost AUD$40
$150 - $800 - Shipping cost AUD$60
$801 and up - Shipping cost AUD$90
You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.
*Excludes all Sale and Garage Sale purchases.
Garage Sale shipping prices are based on order value:
$0 - $50 order - Shipping cost $35
$51 - $99 order - Shipping cost $50
$100 and up order - Shipping cost $60
INTERNATIONAL SHIPPING TIMES
*Due to Covid-19 there are current global shipping delays and the below shipping estimates should be taken as a guide only.*
All orders placed before 12pm on weekdays will be processed and shipped within 24hrs provided your order is in stock (ie. excluding pre-orders).
Orders placed after 12pm on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.
Estimated international delivery times are as follows:
New Zealand: 3-5 business days
United Kingdom: 6-12 business days
North America: 5-10 business days
Europe: 6-12 business days
South America: 6-12 business days
South East Asia: 5-10 business days
TAXES AND DUTIES
Black Arrow Moto, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
SALE SHIPPING TIME
Please note during sale periods, orders may be subject to delay, so please allow a minimum of three (3) extra business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.
Any delay or time specified by us is a best estimate only and Black Arrow will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
OWNERSHIP AND RISK
Ownership and risk of damage to the goods pass to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by Black Arrow and transfer of responsibility in the same way.
