You can email us at hello@blackarrowlabel.com.

We do try to keep a good level of stock at all times; however, some products will sell out quickly. If your size is unavailable in a particular style, we suggest emailing us at hello@blackarrowlabel.com with the details, and we will add you to the waitlist. You will be notified when the new stock arrives.

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at hello@blackarrowlabel.com.

BLACK ARROW MOTO offers customers a guarantee that our products will stand up to the rigours for which they were intended. All BLACK ARROW MOTO products (excluding the exceptions listed below) are backed by a manufacturing warranty, which we extend to the original owner to safeguard against any and all defects in workmanship and material.

Unfortunately, despite our best efforts, no piece of clothing can, or ever will, last forever. Therefore, our manufacturing warranty applies only to a reasonable expectation of the product’s lifetime. This period of time is different for each product and is subject to our discretion.

Zippers are not included in the warranty coverage of our products. Additionally, damages due to normal wear and tear, such as rips, tears, abrasions, UV degradation, misuse, neglect, or natural breakdown of materials over time, are in no way covered under this warranty (please see our Product Care Guide for information on keeping your gear in top condition).

IF YOUR DAMAGE FALLS IN ONE OF THE BELOW “NORMAL WEAR AND TEAR” CATEGORIES, IT WILL NOT BE ELIGIBLE FOR A REPAIR/REPLACEMENT.

• Zipper malfunctions
• Fabric caught in zipper
• Fabric/zipper stressed beyond intended use
• Neglect of care instructions
• Damage from a pet or animal
• Odor
• Burns (cigarette, bonfire, etc.)
• Fading from sunlight
• Fabric wear over time
• Human error
• Snags, scrapes, holes caused by owner
• Unauthorised repairs made
• Used outside of the intended use
• Contact with other fabrics
• Issues with fit over time
• D3O® armour

However, if you truly suspect that a product has failed prematurely due to poor workmanship or a defect in materials used, then we encourage you to submit it to us for review.

Please send an email to hello@blackarrowlabel.com with:

• A description of the defect
• Order number
• Photos of the damage/defect

 Your request will be inspected by us to determine if a replacement or repair will take place. You will be notified with a decision as soon as your case is reviewed. If the item falls outside our warranty, we may still repair but at the customer's cost for repair and shipping. All replacements and/or repairs are at our discretion.

If you have a warranty claim on an item that is out of stock, you will be eligible for store credit in the amount of the item’s current price. (If the item was bought on sale, you will be eligible for store credit in the amount of the sale price.)

Please note, if your warranty claim qualifies for a replacement and/or store credit due to impossibility of repair, we will not return garments submitted for warranty.

Customers are responsible for shipping items to BLACK ARROW MOTO for warranty evaluation. Our typical turnaround time is 6 to 8 weeks from the time we receive your product until it is returned to you. In rare cases, this process may take longer. For further questions, please contact hello@blackarrowlabel.com.

We are always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Black Arrow garment.

We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or message us via our chat service.

Email: hello@blackarrowlabel.com

We offer free standard shipping on all Australian and New Zealand orders over $300. Standard delivery is about 5-8 business days. Express shipping is also available for $25.

We ship worldwide via Australia Post Express. Delivery is about 7-10 business days but varies by country. Most orders are shipped within 24-48 hours of the purchase date. Once your order is shipped, you will receive a confirmation email with a tracking link.

If your order includes both pre-order and in-stock items, your entire order will be shipped together once the pre-order item arrives and is ready for dispatch.
If you'd prefer your in-stock items to be shipped immediately, please place a separate order for those products.

To return your garment, please visit our returns page and lodge your return online.

We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.

We are unable to process exchanges on international orders; however, if you are in Australia and would like another size or style, please get in touch, and we will do our best to accommodate you. International purchasers are able to re-purchase the garment online and then lodge your unwanted item for a return.

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

Please note that only one promotion/discount code is redeemable per order.