Get your gear fast with DHL! Free ship in australia over $100, flat rate $20 for international orders.

All of our orders are shipped using DHL, whereby you can track your order online. Because we use this priority service, we are required to add a contact phone number to the all deliveries. Please make sure you complete your order at the checkout with the best number to reach you on, and don't worry, you'll only get a call if DHL can't find you!

We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm. You will be required to sign for delivery.

 

AUSTRALIAN SHIPPING CHARGES

Shipping for all Australian orders over  $100 is free. All Australian orders under $100 are charged a flat rate of $12.00.

 

AUSTRALIAN SHIPPING TIME

All orders placed before 11am on weekdays will be processed and shipped within 24hrs.

Orders placed after 11am on weekdays will be processed and shipped within 48hrs.

Orders placed on a weekend day will be processed within 48 hours of next business day.

Once dispatched, the courier provides a 1-2 day delivery service, however, please allow an additional 1-2 days for locations outside of metropolitan areas and up to 3-4 days for western Australia.

Please note that delivery to a PO Box or parcel locker is not available.

 

INTERNATIONAL POLICY

We ship globally with the exception of:

Cote d’ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone, Sudan

 

INTERNATIONAL SHIPPING CHARGES

Our international shipping fee is a flat rate of $20.

You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.

 

INTERNATIONAL SHIPPING TIMES

All orders placed before 12pm on weekdays will be processed and shipped within 24hrs.

Orders placed after 12pm on weekdays will be processed and shipped within 48hrs.

Orders placed on a weekend day will be processed within 48 hours of next business day.

Estimated international delivery times are as follows:

New Zealand: 1-2 days

South East Asia: 3-4 days

United Kingdom: 3-4 days

North America: 3-4 days

South America: 3-4 days

Europe: 3-4 days

 

TAXES AND DUTIES

Black Arrow unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

 

SALE SHIPPING TIME

Please note during sale periods, orders may be subject to delay, so please allow a minimum of three (3) business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.

Any delay or time specified by us is a best estimate only and Black Arrow will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

 

OWNERSHIP AND RISK

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by Black Arrow and transfer of responsibility in the same way.