We know that getting the right fit can be tricky at the best of times, let alone buying online. We encourage you to check our size guides and measurement charts to find the right size and if you're still unsure we're here to help you pick the right size or style, just send us an email!
HOW DO I RETURN?
Unworn items still bearing the original label and in original packaging can be returned within 14 days of receipt.
Simply send us an email using the contact form on the website to notify us of your return, fill out the returns form sent with order and post back along with your returning item/s.
Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued.
Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Black Arrow.
DO YOU EXCHANGE?
We do not offer exchanges at this time. If you need another size or different style you will need to return your initial purchase and re-order the item you are after.
WILL I RECEIVE A FULL REFUND?
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.
INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
WHAT IF I USED A DISCOUNT CODE?
You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you receive a damaged or defective item, submit a Return Request using the contact form on the website and we will help you exchange or return the item. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to Black Arrow.
All sale items are non refundable. If you're unhappy with your purchase, sale items can be returned for store credit.